Shipping Policy

At Cox & Finch, we're dedicated to delivering exceptional service and reliable shipping for every order you place. Our team is committed to providing comprehensive support throughout your shopping journey, ensuring a smooth and seamless experience from start to finish. Your satisfaction is our priority, and we aim to deliver each item securely and efficiently.

Delivery Lead Time

Delivery times are non-binding estimates based on the best available information when the estimates are made. These times will be considered accepted unless you notify us in writing within seven days of order placement if you disagree. Any special delivery conditions should be specified in writing at the time of order, and we will consider them accordingly. Please note that delivery conditions and charges may change as necessary.

Delivery Charges

We partner with reputable carriers like DPD, EVRI, Royal Mail, USPS, UPS, FedEx, DHL, and other third-party companies to ensure secure and prompt delivery. Delivery charges for most products are based on the size and weight of the items and the delivery address. For some products, UK/EU/US delivery charges are based on the order value, with FREE delivery for orders above certain values. You can check these charges at the Shopping Cart or Checkout. Note: that delivery charges for large items can be significantly higher than for smaller items. If you have any issues with delivery charges, please get in touch, and we'll work out the best quote for you.

For international deliveries, local VAT rates of the destination country apply. Once the shipment reaches the destination country, the relevant authorities or the courier company will contact you with further information on these charges, which must be paid before the goods can be delivered. If delivery fails and the goods are returned to the UK, new delivery fees will be charged.

Multiple-Product Orders

Orders with multiple products are charged based on your delivery destination and the net weight of the items. Sometimes products may arrive separately, but you will only be charged one shipping fee per order. Please provide a full postal address for delivery – we cannot ship to PO Boxes.

VAT (Value Added Tax)

All prices on our website include applicable UK VAT at current rates. Customers from outside the UK do not need to pay UK VAT but will be liable for any applicable local VAT or similar sales taxes. Once the shipment reaches its destination country, the relevant authorities or the shipping company will contact you with information on such taxes, which must be paid before the goods can be delivered.

Delivery of Standard Items

Standard items are shipped directly from suppliers in Asia and are usually dispatched within 5 - 7 working days. Delivery time is 4 - 8 weeks. We will provide tracking details as soon as they are available. Please check for any packaging damage; if there are any issues with your delivery, contact the courier company directly or get in touch with us. Note that this delivery service is non-timed and kerbside only.

Delivery of Made-to-Order Items

Large items and items labelled as Made-to-Order are delivered using a freight forwarding service, with an estimated lead time of 10 - 14 weeks. These items are delivered at street level to the front door or the closest possible ground floor location (such as the lobby). The delivery personnel will not go upstairs or enter the residence due to liability reasons. You are responsible for transport beyond this point, and you should be prepared for this. Deliveries do not include unpacking, assembly, or installation. Your home delivery will be scheduled with an estimated delivery date given by the courier company. In the event of failed delivery outside the UK, new delivery fees will be charged.

All orders must be signed for upon delivery. If no one is available to sign for the delivery, the courier will return the items to their facility, in which case, please get in touch with the courier to rearrange the delivery. Upon receipt of the goods, please check the packaging before opening it, and photograph any external damage before signing the delivery confirmation. In the unlikely event that the item is damaged, inform the courier company/driver directly upon delivery. Keep the packaging as the courier company must view the contents for any claim to be accepted. Failure to do so will be taken as acceptance that all goods were received in perfect condition, and no claim can be made for repair or replacement.

Import Taxes & Duties

Orders may be shipped from our foreign suppliers on a Delivery Duty Unpaid (DDU) basis, meaning customs import taxes and duties are excluded from the final price. Your order may be subject to local taxes and import duties, which are levied by your local customs authority or the shipping carrier.

Unfortunately, we cannot calculate the exact amount of duties and taxes your order might incur, as these charges vary between countries. Payment of these fees is necessary to release your goods. Failure to make payment will result in delays and potential storage fees, and ultimately the return of the goods and further costs accrued. The customer is fully responsible for checking their country’s import policies and rulings. Cox & Finch cannot be held responsible for any costs incurred from the release of goods from any customs office. We reserve the right to deduct 10% of the total value of the order from any refund to cover return, storage, and insurance for shipment of goods refused by the customer at customs in the destination country.

If you have any questions or need further assistance, please contact us at support@coxfinch.com.