Skip to content

Cart

Your cart is empty

Shipping Policy

At Cox & Finch, we're proud to offer exceptional service and reliable shipping for every order you place. Our dedicated team is committed to providing comprehensive support throughout your shopping journey, ensuring a smooth and seamless experience from start to finish. Your satisfaction is our priority, and we're focused on delivering each item to you securely and efficiently. Rest assured, your shopping needs are in the most careful and attentive hands.

Our shipping policy covers both domestic (United Kingdom) and international orders, to keep you fully informed about our procedures. By placing an order with Cox & Finch, you agree to the policies outlined. Please find below the important details of our shipping policies:

SHIPPING METHODS

We partner with reputable carriers like DPD, EVRI, Royal Mail, USPS, UPS, FedEx, DHL, and other third-party companies to ensure secure and prompt delivery. We aim to provide great value and service, offering free shipping from our warehouses in Europe, Asia, and the USA. The specific carrier and method will depend on the size, weight, and destination of your package.

SHIPPING TIME

Our focus is on delivering top-notch, handcrafted products. Shipping times vary by location and our estimates are as follows:

Location

*Estimated Shipping Time

UK, Europe 

5 - 20 days*

United States, Canada

5 - 20 days*

Australia, New Zealand

2 - 3 weeks

Central & South America

2 - 3 weeks

Asia

2 - 3 weeks

Africa

2 - 3 weeks

 Max delivery time – 30 business days.

*This doesn’t include our 1-3 day processing time.

*Shipping times also do not include any customs clearance delays or weekends/holidays.

We understand how important it is for you to receive your order on time, and we want to assure you that our carrier partners are responsible for the timely delivery of your package. While we aim to provide you with the most accurate delivery estimate, please note that weekends, holidays, customs clearance procedures, and high demand may cause unexpected delays.

Unfortunately, postal service delays are beyond our control, but we are committed to helping you in any way we can. If you experience any issues with the delivery of your package, please don't hesitate to reach out to us, and we'll do everything we can to assist you.

CUSTOM CHARGES

It is important to be aware that select items within our inventory may necessitate the payment of customs charges, as they are sourced & shipped from our suppliers across Europe and Asia.

PRODUCTION TIME

For certain larger sized products, including our ceiling lights and wall lights, a production process is required and mandates a period of 3-7 days prior to shipment. Moreover, larger packages may incur extended transit durations when utilising our standard free shipping service; however, expedited shipping alternatives will be conveniently accessible for selection during the checkout process.

TRACKING INFORMATION

Once your order is dispatched, you'll receive a confirmation email with tracking details. If you can't find this email, check your spam folder. Note that once an order is shipped, we cannot modify the shipping address.

OTHER SHIPPING DETAILS

  • Items may be shipped in separate packages for logistical reasons.
  • Changes or cancellations to orders must be made within 24 hours at info@coxfinch.com.
  • If you receive a damaged item, contact us for a refund or exchange.

LOST/MISSING PACKAGES

Cox & Finch is not responsible for packages lost due to incorrect addresses provided during checkout. If you realise an error in your address, contact us within 24 hours at info@coxfinch.com.

REFUSED DELIVERIES

Refused deliveries are subject to a 25% restocking fee. We recommend initiating a return rather than refusing delivery.

BUYER PROTECTION

Our Buyer Protection guarantees a safe shopping experience. You're protected if your item doesn't arrive on time, isn't as described, or is counterfeit.

CUSTOMER CARE

Our customer care team is here to assist with any shipping queries. We're dedicated to ensuring your shopping experience is enjoyable and seamless.

Thank you for choosing Cox & Finch for your interior needs.